727 SRLS operates a customer support chatbot inside the custom software we develop for our client organisations. It helps authorised users with product and service enquiries, account questions, troubleshooting, support requests and general guidance. The documents below govern that service and the support messages sent through it.
How we collect, use and protect personal information, including our mobile number non-sharing statement, message frequency and rate disclosures.
Read the Privacy Policy →PDFThe terms of the support messaging programme: consent, message frequency, costs, STOP and HELP keywords, carrier disclosures and acceptable use.
Read the Terms →PDFThe written consent wording signed by every authorised user before any support message is sent, with the HELP/STOP and rate disclosures it contains.
Read the consent form →The public call to action: our support number, the keywords users can text, and the SMS opt-in disclosures they see before texting.
Open the call to action →| Use case | Two-way customer support and assistance for the authorised users of our client organisations. Internal business use only. |
|---|---|
| Message content | Conversational support replies: product and service information, account questions, troubleshooting steps, guidance. No marketing, promotional or advertising content is ever sent. |
| Consent | Authorised in the written contract signed by each client organisation, which informs its users that support is provided through this channel. Every conversation is started by the user; we reply to inbound messages. No purchased, rented or imported number lists. |
| Message frequency | Varies, and depends on the user's own use of the support service — typically 2–10 messages per support conversation, and often none in a given month. |
| Cost | Message and data rates may apply. |
| Opt-out | Reply STOP (also STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) at any time. Reply HELP for assistance. |
| Mobile numbers | No mobile information is shared with third parties or affiliates for marketing or promotional purposes; SMS opt-in and consent data is never shared with any third party. |
Opt-in / first contact (user-initiated): the user writes first, for example "Hi, I can't log in to the dashboard."
Support reply: "727 SRLS Support: thanks for reaching out. Let's reset your dashboard access — please confirm the email address on your account. Reply HELP for help, STOP to opt out. Msg & data rates may apply."
HELP reply: "727 SRLS Support: for assistance email support@727.services. Msg & data rates may apply. Reply STOP to opt out."
STOP reply: "You have been unsubscribed from 727 SRLS support messages and will receive no further texts. Reply START to resume."
727 SRLS — società a responsabilità limitata semplificata (S.r.l.s.)
Registered office: Via Odoardo Tabacchi 3, 20136 Milano (MI), Italy
VAT number and tax code: 13678980965 · REA: MI-2738292 · Registered with the Milano Monza Brianza Lodi Chamber of Commerce
Certified email (PEC): 727srls@pec.it · Support: support@727.services · Privacy: privacy@727.services
Website: https://727.services